Overview
At Zenith Overseas Export, we are dedicated to delivering products that meet the highest standards of quality. We understand that international trade requires clear and fair return policies, and we strive to resolve any concerns promptly and professionally.
Eligibility for Returns
Returns or claims may be initiated under the following circumstances:
- Products received are damaged during transit or handling
- Products do not match the agreed-upon specifications or quality standards
- Incorrect products or quantities were shipped
- Products are found to be defective upon inspection at the destination
Return Process
To initiate a return or quality claim, please contact our export support team within 14 business days of receiving the shipment. Please provide the following information:
- Order reference number and invoice details
- Clear photographs of the product and packaging showing the issue
- A written description of the concern
- Third-party inspection report (if applicable)
Resolution Options
Upon verification of the claim, we offer the following resolution options:
- Replacement Shipment: We will arrange a replacement shipment at no additional cost
- Credit Note: A credit note for the value of affected goods toward future orders
- Partial Refund: Pro-rata refund based on the extent of the quality deviation
Exclusions
Returns are not accepted in the following cases:
- Products that have been altered, processed, or consumed after delivery
- Issues arising from improper storage conditions at the buyer's facility
- Claims submitted after the 14 business day notification window
- Normal variations in natural products (spices, grains, textiles) within industry-accepted tolerances
Contact Us
For any return-related inquiries, please reach out to our dedicated support team at info@zenithoverseasexports.com or use our Contact Form.